Our remote technical support and training tool provides a higher standard of support and reduces support costs. Just click on a web link, and an network engineer is instantly connected to your network in a virtual on-site support session. The support representative has an instant, real-time view of the end-user's desktop and can optionally share remote control of the mouse and keyboard.
| Step 1: | Complete the fields and click the button to proceed. | |
| Step 2: | You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. | |
| Step 3: | Your support representative will chat with you online to obtain the details of the problem. | |
| Step 4: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. | |
| Step 5: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. For your security, please shut-down sensitive applications while this session is in process. | |